Client Care, Meet The Team

We’re looking for a Client Co Ordinator

Posted on by sharon baker

Kinder Digital Accountants are looking for a Client Co Ordinator to maintain and improve on our award-winning client care!

Who are we?

Kinder Accountants are 100% Digital Accountants and Advisors. We provide Award-winning client care, and we care for our team.

We’re known as pacesetters in the digital accounting world, and we’re always looking for new ways to provide the most efficient accounting and advisory service.

We’re currently in the running for Customer Service Award at the Herefordshire Business Awards (you can vote here up til 28 October 2023!). And some of our recent awards include:

 

What do we offer?

A happy team is the most important thing for us at Kinder Accountants.

You will get:

  • Flexible/part time hours (25 to 30 hours spread across 5 days per week)
  • Lots of training and support
  • A happy family environment
  • Your ideas listened to and implemented
  • Huge opportunities to develop and grow
  • Private medical cover, including access to mental health councillors
  • Full time equivalent salary:  £22,000 to £24,000

What you’ll be responsible for:

As Client Co Ordinator at Kinder Accountants you will be responsible for championing our clients and making sure they get the best possible care and attention.

Your responsibilities will include:

  • Providing extraordinary client care and support
  • Managing information to and from clients
  • Keeping our client database up to date
  • Online filings for clients
  • Making sure your teammates are kept up to date with client matters and info
  • Onboarding new clients and ensuring they’re happy, loved and informed at every step of their journey
  • Arranging meetings and calls with clients and the team
  • Sending regular client happiness surveys and monitoring responses and our NPS
  • Looking for new ways for us to constantly innovate and improve our clients’ experience
  • Managing an engaging social media profile
  • Assisting with marketing and event management

What you will bring with you:

  • A love of communicating with people
  • A passion to provide the most extraordinary service to clients
  • Meticulous attention to detail
  • Massive organisational skills and ability to follow processes
  • An enthusiasm for learning new technologies
  • A desire to challenge accepted processes and make a difference
  • An inquisitive mind
  • A love of being part of a team, working together and on your own
  • High level knowledge and use of IT, such as G Suite, Windows, smart phones and tablets
  • Fresh ideas
  • Customer care experience

What to do now:

You’ll now need to complete our Hiring Application

We’re asking for a video to be provided with your application, as we use Zoom and Loom a lot.

We are looking for someone who will make a difference to our team, and our clients, so tell us how you will do this.

We can’t wait to meet you!

#TeamKinder

 

sharon baker