Hurray! We’re Client Service Firm of the Year

client serviceWe’re not generally ones to blow our own trumpet, but we’re are extremely proud to say that we won the
Client Service Firm of the Year Award at the Practice Excellence Awards in October 2017, presented by the rather wonderful Rachel Riley (of Countdown fame!)

We’ve been nominated for several awards this year, including being shortlisted against two other firms for Professional Service Firm of the Year at the Herefordshire Business Awards, and Independent Firm of the Year at The British Accountancy Awards. So it felt wonderful to bring home the Practice Excellence award for Client Service for the cabinet.

We feel it’s an award that belongs to both us and our wonderful clients. It’s working with such great people that allows us to keep moving our customer service goals forward, and makes each day at Kinder Pocock so much fun too!

Awards_Practice-Winner-Client-Service-FirmSetting a high benchmark for service

The judges for the Client Service Firm of the Year Award described Kinder Pocock as having an habitual, repeatable customer care approach, and evidence of delivering client-centric behaviour within its processes and culture.  There is a very clear and simple commitment to steering the whole firm towards client service that established this as the winner.”

Winning the Client Service Firm of the Year award has strengthened our resolve to get it right and improve client service. We definitely won’t be sitting back on our laurels – you have to keep pushing and aiming for the highest standards.

 We don’t think we’re leaders:

we just try to do the best things for our clients and the practice. We certainly haven’t got all the boxes ticked yet, so we won’t ever stop reviewing and improving things – we all have itchy feet to make things better if we can do and love receiving feedback and ideas that help us get better.  Please have your say too, by completing our Client Happiness Survey

People see us as the early adopters and thought leaders within the Xero ecosystem, but we can’t get complacent – and that means working hard to keep delivering the best service.

If you’d like to contribute to our Client Happiness Survey please click here and share your views – it should take less than 5 minutes.  Thanking you in anticipation!

I hope you found the above blog useful, as always do get in touch to discuss any of the points mentioned, or if you’d like to have a chat about how we can work together..  Please keep an eye on our blog page for more useful posts!

Thank you for reading!




Kinder Pocock are an approachable cloud-savvy firm of accountants based in Herefordshire but supporting businesses on the move.

We specialise in Security, Design and Indie Hospitality and Retail.


01432 273400

Contact Us to see how we can help