Due to internal promotions at Kinder Pocock we are looking for an Awesome Client Champion to join us!
Kinder Pocock are a multi-award winning innovative accountancy firm, leading the way in how Accountancy is done in the future – today!
Would you love to be a part of our awesome team?
We are 100% Xero, 100% Cloud, and pride ourselves on making a difference to clients, by challenging the norm using many online solutions.
Kinder Pocock’s Core Values are:
- Amazing client service
- Happy staff
- Great team work
Does this sound like you?
What you need:
- A love of communicating
- A passion to provide the most extraordinary service to clients
- Massive organisational skills
- An enthusiasm for learning new technologies
- A desire to challenge accepted processes and make a difference
- An inquisitive mind
- A love of being part of a team
- An awareness of what you know, and what you don’t know!
- A keenness to progress
- High level IT skills – working knowledge of GSuite will get you brownie points!
What you’ll get from us:
- Flexible hours / Part time role
- Loads of contact with our amazing clients
- Lots of support to grow your skills and experience
- A happy, relaxed working environment
- Part of a small close knit team, we work hard but have lots of fun
- Regular socials
- Exposure to cutting edge solutions
- We listen to and encourage your ideas
What you’ll have responsibility for:
As Client Champion at Kinder Pocock you will be responsible for championing our clients and making sure they get the best possible care and attention. Your responsibilities will include:
- Providing extraordinary client care and support
- Managing information to and from clients
- Making sure the team is kept up to date with client matters and info
- Onboarding new clients and ensuring they’re happy and informed at every step of their journey
- Arranging meetings and calls with clients and the team
- Sending regular client happiness surveys and monitoring responses and our NPS
- Looking for new ways for us to constantly innovate and improve our clients’ experience
Salary dependent on experience, and training will be given.
Interested? We are waiting for you! Have a look at our Meet the Team page to see who you’ll be working with!
Contact firstname.lastname@example.org with your CV, and what makes you our perfect Rock Star! **No agencies please.
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